Electronics Store Cutebuy: One-Step-Shop For Everything

Returns & Exchanges

Warranty and Returns

Welcome to Cutebuy.com. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. Customer satisfaction is always our top priority. We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee. Buy with confidence and enjoy a great shopping experience with Cutebuy!

If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

30 Day Returns Warranty

Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, or the wrong product, please contact us immediately at our .

    How to Reach Us?

    Go to our Support Center and describe the issue in detail, including the return reason, along with your order number and SKU product number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.

    Our Solutions
  • 1. CUTEBUY'S Responsibility:

    If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange. Once we receive the item, we will refund in full the original product price and it’s shipping or resend for free a replacement at our expense. This solution is only when CUTEBUY is responsible for shipping the wrong item.

  • 2.Customer's responsibility

    Incorrect order

    If the customer has ordered an incorrect product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.

    Unwanted item

    If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.

    Please contact our for further help. We will do our very best to help you and reply to all messages within 24 hours.

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